Home defibrillator questions, answered

No. It talks whoever is there through each step, by voice and on screen, and one press starts it. If you would like some practice anyway, our training partner Promet runs an optional AED course.

It checks the heart rhythm itself and only delivers a shock if the rhythm needs one, so that judgement is never left to the person using it.

Yes. It can be used on adults and children, and one press switches it to paediatric mode.

The Primedic HeartSave myPAD, with every option. Complete Protection and rental use the Display Connected version, which reports to us each day. Buying outright gets the Display version, which is not connected. See how the myPAD works.

No. It is portable and runs without mains power. The battery level is always visible, and it self-tests and shows OK.

Every day, the defibrillator checks its own electronics, battery and pads, and reports the result to us rather than leaving it unseen on the device. See how the daily self-check works.

No. It reports over the mobile network, so it works in homes without broadband. We check the mobile signal where it will live as part of set-up.

We follow it up ourselves. Watching for a missing report is our job, not something left to you.

We get in touch, through more than one channel, and sort out what happens next with you. Nothing is left for you to spot.

With Complete Protection and rental, we visit and agree the best spot with you, somewhere easy to reach, and check the mobile signal there. Before we leave, everyone in the household is shown how the defibrillator works.

Somewhere easy to reach, such as a shelf, a sideboard or a side table. We choose the spot with you at set-up, so everyone at home knows where it is.

With Complete Protection and rental, no. There is no app to check and no routine test to remember, and we only contact you if something needs attention. If you buy outright, checking it is yours to do.

With Complete Protection and rental, we do. Pads are replaced when they reach expiry, and the battery and any repairs are included. Neither is included when you buy outright.

Let us know within 24 hours. With Complete Protection or rental, we help with the next steps, including replacing the pads and checking the device, so it is ready again.

Buy outright: the defibrillator delivered by post, with no set-up visit and no monitoring. Complete Protection: you own it, and we set it up, monitor it and look after it. Rental: everything in Complete Protection without buying; we own the defibrillator and collect it when the rental ends.

Buying outright is £1,100 exc VAT (£1,320 inc VAT), one-off. Complete Protection is £900 + £15/month exc VAT (£1,080 + £18/month inc VAT). Rental is £34.99/month exc VAT (£41.99/month inc VAT), with no set-up fee. See what each option includes.

Rental and Complete Protection both have a 6-month minimum term. Buying outright has no minimum term at all.

Yes. You have a 14-day cooling-off period from the date your contract is signed. If you cancel within it, we collect the equipment and give you a full refund.

The rental ends automatically if the person it is for moves permanently into care, or passes away, and we arrange to collect the defibrillator.

Ask us. Tell us what you have and we will let you know what we can do.

Yes. You can make the enquiry, choose the option and agree the visit on their behalf. Read more about a defibrillator for elderly parents.

Whoever you choose. For a parent’s home we can contact you, your parent, or both of you, through more than one channel.

That is what Work Defib is for. It is run by the same team and looks after defibrillators in places of work.

Yes. Always call 999 first. A home defibrillator does not replace the ambulance; it is there, within reach, while the ambulance is on its way.

No. Monitoring checks the defibrillator, not a person, and it does not call for help. It is there to keep the defibrillator ready, nothing more.