This page summarises the key terms for the Home Defib monitoring and support service. Full details are set out in your Complete Protection Agreement or Rental Agreement, which you receive when you sign up.
Home Defib Ltd is registered in England. Our address is Ridgeway, Clee Hill Road, Tenbury Wells, WR15 8HJ. This agreement applies to private household use only.
1. The Service
Home Defib supplies a portable, stand-alone defibrillator (AED) for use in your home, along with monitoring and support services to help keep it ready. The AED does not require fixed installation: you simply keep it in a suitable location within the home.
Home Defib does not provide medical advice, monitor individuals or medical conditions, or offer emergency response services. In all medical emergencies, always call 999 first.
2. The Equipment
The AED is a battery-powered device that works independently of mains power in an emergency. Ownership depends on the option you choose. If you buy outright or choose Complete Protection, the AED is yours once paid for in full. With rental, the AED remains ours and we collect it when the rental ends.
Monitoring uses the mobile network, so no Wi-Fi is needed. We check the signal where the AED will be kept when we set it up. If the AED loses its monitoring connection, it still works as a stand-alone emergency device.
3. Monitoring and Support
We monitor your defibrillator remotely in the background. If something needs attention, like a low battery or a pad replacement, we'll get in touch and arrange what's needed.
Monitoring relies on a mobile data connection and is provided on a best-efforts basis. In the unlikely event the connection drops, we'll work to restore it as quickly as possible.
If the defibrillator is ever used in an emergency, contact us within 24 hours and we'll help with next steps, including replacing pads and checking the device.
4. Your Responsibilities
Keep the defibrillator in the agreed location, indoors, and in reasonable condition. Don't attempt to open, repair, or modify it yourself.
Let us know promptly if the device is damaged, lost, or used in an emergency. You're responsible for any damage caused by misuse or neglect.
5. Payments and Minimum Terms
You can buy the defibrillator outright, choose Complete Protection (a one-off payment for the AED plus a monthly fee for monitoring and support), or rent it for a monthly fee.
Complete Protection and rental each have a minimum term of 6 months. If you cancel early, remaining fees for the minimum term may still apply.
Full pricing and payment details are set out in your contract.
6. Cancellation and Refunds
You have a 14-day cooling-off period from the date your contract is signed. If you cancel within this period, we'll collect the equipment and issue a full refund.
After the cooling-off period, you can cancel your monitoring subscription by giving us written notice. If you're still within the minimum term, remaining fees for it may apply. Complete Protection and rental end if the person the service is for passes away or moves permanently into care, with nothing further to pay for the rest of the minimum term.
When a rental ends, we'll arrange collection of the equipment at a convenient time. If you bought the defibrillator, outright or with Complete Protection, it is yours to keep.
7. Liability and Disclaimers
A defibrillator is an emergency aid, not a guarantee of a medical outcome. We do our best to keep your device monitored and ready, but we can't guarantee it will be used correctly in an emergency or that it will change the outcome of a cardiac event.
Our liability under this agreement is capped at 12 months' monitoring fees. This doesn't affect your statutory rights as a consumer.
Full details of our liability terms are in your contract.
8. Data Protection
We collect and process personal data to deliver and support the service. This includes your contact details, payment information, and any data transmitted by the defibrillator (such as device status and, if used, event data).
We handle all data in line with UK GDPR. For full details, see our Privacy Policy.
9. Notices and Communication
We may contact you by email, phone, or post using the details you provide. Please keep your contact information up to date.
We may transfer or assign our rights and obligations under this agreement to another party. We'll let you know if this happens.
10. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.