Privacy Policy

Home Defib Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or subscribe to our service.

Home Defib Ltd is the data controller. Our registered address is Ridgeway, Clee Hill Road, Tenbury Wells, WR15 8HJ.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: your name, email address, phone number and postal address.
• Set-up details: information about your home needed to set up and monitor your defibrillator.
• Payment information: details needed to process your subscription payments (handled securely by our payment provider).
• Communication records: notes from calls, emails or messages between you and our team.
• Website usage data: information about how you use our website, collected through cookies and similar technologies, including session recordings and heatmaps with anything typed into forms hidden (see our Cookie Policy for details).

2. How We Use Your Information

We use your personal information to provide and manage your subscription and monitoring service, arrange set-up and any follow-up visits, process payments, contact you about your device or service (for example, if something needs attention), respond to enquiries and support requests, improve our website and services, and comply with legal obligations.

We will only use your information for the purposes described in this policy. We will not sell your personal data to third parties.

3. Legal Basis for Processing

Under UK data protection law (UK GDPR), we process your personal information on the following grounds:

• Contract: processing necessary to fulfil our subscription agreement with you.
• Legitimate interests: improving our services, maintaining security, and communicating with you about your account.
• Legal obligation: where we are required to retain or share information by law.
• Consent: where you have given specific consent, for example to receive marketing communications. You can withdraw consent at any time.

4. Who We Share Your Data With

We may share your information with trusted service providers who help us deliver our service, such as payment processors, set-up engineers, IT support providers, and website analytics and advertising services (Google, Meta and Microsoft), which we only use in line with your cookie choices. These parties are contractually required to protect your data and may only use it for the specific purposes we instruct.

We may also share information if required by law, regulation, or legal proceedings.

5. How Long We Keep Your Data

We keep your personal data for as long as your subscription is active, plus a reasonable period afterwards to fulfil legal and accounting obligations. Once data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where applicable), object to or restrict certain processing, request data portability, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them at ico.org.uk or by calling 0303 123 1113.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch.